Senior Enterprise Loyalty Programme Director

21 hours ago


Cape Town, Western Cape, South Africa iLaunch Full time
Job Title: Senior Enterprise Loyalty Programme Director

Company Overview:

iLaunch, a leading Financial Services Company, requires an experienced Senior Enterprise Loyalty Programme Director to lead the successful execution of large-scale customer engagement and loyalty programmes.

Salary:

The estimated salary for this role is R1 200 000 - R1 500 000 per annum, depending on experience and qualifications.

Job Description:

Key Responsibilities:

  • Lead multiple stakeholders and workstreams to ensure seamless alignment across cross-functional teams.
  • Design customer loyalty strategies to align with business and programme objectives.
  • Manage stakeholder relationships, vendors, and partners to achieve programme goals.
  • Evaluate and ensure compliance with regulatory requirements, data privacy laws, and risk management protocols.
  • Optimise programme budgets for cost-effective execution of customer loyalty initiatives.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
  • PMP or Prince2 certification (or equivalent).
  • 10+ years' experience in programme management, with extensive knowledge in designing, executing, and scaling enterprise-level customer engagement and loyalty programmes.
  • Proficiency in Agile principles, Scrum framework, and agile project management tools.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and collaborative work environment.


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