Operations Director

1 week ago

East London, Eastern Cape, South Africa Tower Group Full time
Job Title: Operations Manager

At Tower Group, we are seeking an experienced Operations Manager to join our team in East London, Eastern Cape, South Africa.

Job Summary:

The Operations Manager will be responsible for overseeing the day-to-day operations of our CMS department, ensuring a high level of productivity, quality, and customer satisfaction. This role will involve managing a team of staff, planning and implementing budgets, and ensuring compliance with ISO standards and company policies.

Key Responsibilities:
  1. Operations Management:
    • Manage the relationship with clients while maintaining profitability and productivity.
    • Complete the full billing process, ensuring accuracy and completeness.
    • Plan, implement, and monitor annual budgets, scheduling expenditures, analyzing, and reporting on variances.
    • Manage financial and administrative requirements.
    • Ensure Standard Operating Procedures and KPI measures are developed, implemented, and monitored.
  2. Customer Relations:
    • Maintain good relationships with external and internal customers and handle any customer complaints.
    • Ensure Debtors Aging is kept current and escalate where necessary.
    • Promote interdepartmental cooperation and synergies.
    • Participate in daily morning meetings at Plant level with customer management.
  3. Staff Management:
    • Plan and adjust staff workloads and allocate daily tasks to team members.
    • Provide advice, coordination, and support to team members.
    • Ensure all operations staff adhere to Standard Operating Procedures and safety protocols.
Requirements:
  • Matric/Grade 12.
  • Any experience in Operations, Production, Project, or General Management is an advantage.
  • 3+ years of working experience in the same or a similar position.
  • Ability to effectively communicate at all levels (both internal and external customers).
  • Proven record of planning and executing projects.
  • Effective management and utilization of resources, including 50+ employees in a unionized environment.
  • Must have sound computer knowledge and applications at an advanced level (Full MS Office Suite).
Location:

The successful candidate must reside in East London, Eastern Cape, South Africa.

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