Operational Excellence Manager
1 month ago
We are seeking a highly skilled Operational Excellence Manager to join our team at Data Centrix.
Key Responsibilities- Overall Performance Management: Responsible for overseeing the performance of all SLA clients, ensuring understanding of agreed SLAs and groups responsible for delivering against them.
- Incident Management: In cases where incidents exceed SLA criteria, conducts Root Cause Analysis and rectifies shortcomings in processes or procedures.
- Trend Analysis and Reporting: Studies incident statistics, reports on failures, trends, and successes, suggesting improvements to processes or procedures.
- Compliance and Governance: Ensures compliance with policies, processes, and procedures governing team deliveries or used in achieving work outputs.
- Operational Statistics: Assembles, prepares, and presents operational statistics daily, weekly, and monthly to the Operations Manager.
- Staff Productivity: Manages staff productivity to ensure maximum output with high Customer Satisfaction ratings.
- Client Feedback: Provides daily (or more frequent if necessary) feedback to clients on call status.
- Escalation Resolution: Ensures all SLAs are met through effective escalation resolution.
- Training and Development: Identifies development needs for team members, implementing training and development interventions with the Operations Manager/Technical Support Manager.
- Process Review and Improvement: Conducts quarterly reviews of processes, procedures, standards, and policies, identifying areas for improvement through gap analysis.
- Daily/Weekly/Monthly Reporting: Prepares and submits regular reports.
- Risk Management and Lifecycle Management: Oversees risk management and lifecycle management.
- Customer Engagement and Perceptions: Builds and maintains effective operational and tactical relationships in support of the customer engagement model, manages customer perceptions, and evidence of delivery.
- Maturity in Service Delivery Management role with 3+ years of experience.
- ITIL certification.
- Matric qualification.
Data Centrix is committed to excellence in service delivery. We offer a competitive salary package, including an estimated $120,000 - $150,000 per annum, reflecting the skills and qualifications required for this role.
-
Operations Excellence Manager
4 weeks ago
Midrand, Gauteng, South Africa McCormick & Company Full timeJob OverviewWe are seeking an experienced Operations Excellence Manager to join our team in Midrand, South Africa. This is a unique opportunity to drive loss reduction and training initiatives, making a significant impact on our organization's success.
-
Midrand, Gauteng, South Africa Liyema Consulting Full timeUnlock Your Potential with Liyema ConsultingSalary Range:$150,000 - $200,000 per yearAbout the RoleThis exciting opportunity is part of our mission to provide exceptional technology consulting services and drive operational excellence.ResponsibilitiesServing as a Subject Matter Expert (SME) in Contract Management, RFQ processes, SAP S/4HANA Service, and SAP...
-
Operations Excellence Specialist
3 days ago
Midrand, Gauteng, South Africa Nambiti Technologies Full timeJob DescriptionWe are seeking a highly skilled Market Research Analyst to join our team. The successful candidate will be responsible for identifying market opportunities, evaluating market costing, and understanding client behavior. This role requires strong analytical skills, attention to detail, and excellent communication abilities.
-
Operations Manager
2 weeks ago
Midrand, Gauteng, South Africa Stratogo Full timeAre you a detail-oriented individual with excellent technical knowledge? We are seeking an experienced Operations Manager to join our team at Stratogo in Midrand - Johannesburg.About the Role:We offer a competitive salary of R550,000 per annum, plus benefits. As an Operations Manager, you will be responsible for ensuring the smooth operation of our...
-
Transformation Excellence Director
3 days ago
Midrand, Gauteng, South Africa Deka Minas Pty Ltd Full timeJoin us at Deka Minas Pty Ltd as we embark on a journey of business transformation and excellence! As a key member of our team, you will play a critical role in driving process innovation and strategic planning.We are looking for an experienced Business Process Manager to lead our team in delivering outstanding results. The ideal candidate will have a strong...
-
Security Operations Manager
2 weeks ago
Midrand, Gauteng, South Africa The Legends Agency Full timeJoin The Legends Agency in Midrand, South Africa, as we seek a highly skilled Security Operations Manager to oversee the effective management of various client sites. With a competitive package of R38,500 - R45,000 per annum, depending on experience and qualifications, this role presents an excellent opportunity for individuals who excel in leadership,...
-
Performance Excellence Lead
2 months ago
Midrand, Gauteng, South Africa McCormick Full timeJob SummaryThis role is responsible for providing leadership, direction, and functional expertise to the Plant for loss analysis, analytics, and training systems. The position supports the Plant Leadership Team in the JTE strategy focused on building Employee capability, providing data reliability system and driving Employee engagement through implementation...
-
Security Operations Manager
4 weeks ago
Midrand, Gauteng, South Africa Tactical Reaction Services Full timeJob Title: Security Operations ManagerAbout Us:Tactical Reaction Services is a leading security company in the industry, striving for excellence and quality products. We operate with professionalism, proficiency, and a proactive attitude to achieve our mission of being the best security service provider in South Africa.Job Summary:We are seeking an...
-
Site Operations Manager
1 month ago
Midrand, Gauteng, South Africa Inospace Full timeAt Inospace, we're dedicated to delivering operational excellence for our clients through efficient property projects. As a key member of our team, the Site Operations Manager will oversee small- to medium-sized property projects from planning to completion, ensuring adherence to project plans and quality expectations.Key Responsibilities:Project Execution:...
-
Chief Delivery Excellence Officer
4 weeks ago
Midrand, Gauteng, South Africa IOCO Full timeWe are seeking a Chief Delivery Excellence Officer, who will lead the charge in ensuring seamless service delivery, managing cross-functional teams, and exceeding client expectations.This is an exciting opportunity for someone to transform challenges into opportunities for success. With a focus on operational efficiency and customer satisfaction, you'll be...
-
Senior IT Operations Manager
2 weeks ago
Midrand, Gauteng, South Africa IOCO Full timeAbout the OpportunityWe are seeking a seasoned Senior IT Operations Manager to lead our service delivery team in Midrand. As a key member of our infrastructure services department, you will play a vital role in ensuring seamless service delivery and client satisfaction.ResponsibilitiesOversee end-to-end delivery of services, ensuring adherence to Service...
-
Restaurant Operations Manager
2 months ago
Midrand, Gauteng, South Africa G780 Pty LTd Full timeJob Title: Restaurant Operations ManagerAt G780 Pty Ltd, we are seeking an experienced and motivated Restaurant Operations Manager to oversee daily operations at our Midrand location. The ideal candidate will have a passion for food service, a strong leadership presence, and a commitment to maintaining our high standards of customer satisfaction.Key...
-
Logistics Operations Manager
2 weeks ago
Midrand, Gauteng, South Africa Top Vitae Full timeJob DescriptionWe are seeking a highly skilled Logistics Coordinator to join our team at Top Vitae.Key Responsibilities:Load Planning and Coordination: Plan, organize, and coordinate the movement of cement and materials to ensure timely delivery schedules. Liaise with suppliers, customers, and transport service providers to optimize logistics...
-
Fleet Operations Manager
3 weeks ago
Midrand, Gauteng, South Africa Hire Resolve Full timeJob Title: Fleet Operations ManagerA rewarding career opportunity has arisen for a skilled Fleet Operations Manager to join our client in Midrand. This is an exceptional chance for a motivated individual with a passion for fleet management and leadership to take their career to the next level.About the Role:The successful candidate will oversee the...
-
Science Educator
4 weeks ago
Midrand, Gauteng, South Africa SPARK Schools Full time**About SPARK Schools**We are a social impact disruptor leading change in the education space through our network of affordable private schools.Our transformational education innovation provides African blended learning models that elevate student achievement and equip teachers with necessary tools.The blended learning model combines classroom teaching and...
-
Finance Operations Manager
4 weeks ago
Midrand, Gauteng, South Africa Dante Personnel Full timeJob SummaryWe are seeking a highly skilled Finance Operations Manager to join our team at Dante Personnel in Midrand. This role will be responsible for managing financial accuracy and compliance, accounts receivable management, process improvement, overdue invoices, accounts receivable aging, and financial accuracy and reporting.Key Responsibilities:Manage...
-
Logistics Operations Manager
4 weeks ago
Midrand, Gauteng, South Africa Kontak Recruitment Full timeJob DescriptionWe are seeking a highly skilled Logistics Operations Manager to join our team. As the key point of contact for all logistics-related matters, you will be responsible for ensuring the smooth execution of export shipments and delivery of products to customers.The ideal candidate will have a proven track record in managing external transporters,...
-
Transportation Operations Manager
2 weeks ago
Midrand, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeStaff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC is seeking an experienced Logistics Coordinator to join their team in Midrand. The ideal candidate will have a strong background in logistics and supply chain management, with excellent written and verbal communication skills.The salary for this position is approximately R550,000 - R650,000 per...
-
Administrative Operations Manager
2 weeks ago
Midrand, Gauteng, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full timeJob DescriptionWe are seeking a highly skilled and proactive Administrative Operations Manager to oversee day-to-day administrative tasks, ensuring smooth operations. The ideal candidate will have excellent organizational skills, the ability to prioritize workloads effectively, and strong interpersonal skills to liaise with various stakeholders.Key...
-
Financial Operations Manager
1 month ago
Midrand, Gauteng, South Africa Network Recruitment Full timeThis pivotal role in financial operations requires a proactive individual with a strong understanding of financial management, compliance, and reporting. The successful candidate will play a vital role in maintaining accurate financial records, ensuring statutory compliance, and supporting decision-making processes with valuable financial insights.This...