Senior IT Operations Manager

2 weeks ago


Midrand, Gauteng, South Africa IOCO Full time
About the Opportunity

We are seeking a seasoned Senior IT Operations Manager to lead our service delivery team in Midrand. As a key member of our infrastructure services department, you will play a vital role in ensuring seamless service delivery and client satisfaction.

Responsibilities
  • Oversee end-to-end delivery of services, ensuring adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), including reporting.
  • Maintain strong stakeholder and client relationships through regular performance reviews, issue resolution, and escalation management.
  • Drive continuous improvement by optimizing service delivery processes and managing innovative initiatives.
  • Lead and manage a high-performing team, providing guidance and support to ensure their success.
  • Manage financial and contractual aspects of service delivery, ensuring compliance with company policies and procedures.
  • Identify and mitigate risks, ensuring that our operations align with regulatory requirements and industry standards.
Requirements
  • At least 8-10 years of experience in service delivery, operations, or a similar role, with leadership experience.
  • A Bachelor's degree in Information Technology, a related field, or an equivalent qualification.
  • ITIL certification.
  • Project management skills advantageous.
What We Offer

As a Senior IT Operations Manager at iOCO Infrastructure Services, you can expect a permanent position in a dynamic environment that values excellence and innovation. Our salary range for this role is approximately R1,200,000 - R1,800,000 per annum, depending on your level of experience and qualifications.

This is an excellent opportunity to join a community of skilled professionals who share your passion for delivering outstanding results and making a meaningful impact in the industry.



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