Travel Programmes Coordinator

4 days ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

About Us: Black Pen Recruitment is a recruitment agency with a strong focus on the tourism industry, dedicated to providing exceptional service and support to our clients.

Job Overview: We are currently seeking a skilled and experienced Travel Programmes Coordinator to join our team in Cape Town. This is an exciting opportunity for a motivated individual to work with a reputable Destination Management Company, creating memorable travel experiences for our clients.

Key Responsibilities:

  • Design and prepare customized travel itineraries in Southern Africa for FIT Clients, ensuring that every detail meets their brief, budget, needs, and capabilities.
  • Create and cost leisure travel programmes within our destination portfolio, showcasing the best of Southern Africa.
  • Maintain seamless execution of client programmes, from initial brief to final implementation, adhering to company policies and procedures.
  • Communicate effectively with clients via email and phone, addressing queries, obstacles, and special requirements in a timely manner.
  • Encourage clients to send enquiries, enabling us to quote suitable programmes and increase tourism in Southern Africa.
  • Make all bookings, plan, and execute travel programmes upon confirmation.
  • Invoice clients for travel programme services.
  • Contract suppliers and liaise with them during the planning stages and execution of the itinerary.
  • Manage workload efficiently, prioritizing key clients and urgent requests.
  • Respond promptly to proposals and assist as needed.
  • Prepare daily 'to-do' lists and share them with Team Leader and Director by day's end.
  • Implement and maintain Smart Quoting.
  • Attend daily stand-up meetings.
  • Foster clear, concise, and effective communication with clients, management, and the team.
  • Tackle issues and client complaints promptly, keeping the team leader informed in a structured and timely manner.

About You: To succeed in this role, you should have a Diploma or degree in Tourism, Hotel Management, or Events Management, along with at least 5 years of experience in the travel industry or similar environment. You should possess extensive travel and tourism knowledge of Southern African destinations, including South Africa, Botswana, Zambia, Zimbabwe, and Mozambique. A working knowledge of Word, Excel, PowerPoint, and a proven track record in using these tools are essential. Experience in the planning and execution of FIT Travel Programmes is highly advantageous.

What We Offer: As a valued member of our team, you can expect a competitive salary of R350,000 - R450,000 per annum, depending on your experience, plus benefits and opportunities for growth and development.

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