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Technical Support Specialist

1 week ago

Province of North West, South Africa Ascent People Ltd Full time

About the Role

This is an exciting opportunity for a Senior Service Desk Consultant to join our organization and grow the service function within the overall business. As a critical component of our team, you will be involved in day-to-day operations and will have the chance to develop trusted relationships with clients and stakeholders.

The successful candidate will have 5+ years' experience in service desk/Incident management, working within a product support role alongside IT technicians and engineers. They will also have experience utilizing the ITIL framework in the delivery of IT services and a solid understanding of infrastructure, desktop support, and Microsoft & Office 365 suite.