IT Technical Support Agent

6 months ago


Johannesburg North, South Africa OmTalent Full time

OmTalent is looking for reliable, tech savvy and well spoken individuals to work as **an IT technical support agent** at our operations centre based in Woodmead, Sandton.

You will be required to assist our clients with technical IT issues via the phone as well as on our backend systems. Problem-solving and technical skills are essential.

You would be required to work at our offices in Woodmead, Sandton. The shift is from 3pm - 12am Monday - Friday. This is a **contract position** for an initial period of **2 months.**

Salary - R13 500.00 per month

Please **do not apply** for this position **if you do not meet** the following requirements:

- 3-5 years of experience in a technical support role
- Proficient in Microsoft Technology such as servers, Office 365, Azure, Exchange, Teams, Sharepoint and OneDrive
- Strong comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
- Clear understanding of cybersecurity best practices (defence-in-depth, zero trust security)
- Networking such as pfsense, Sophos Firewalls and VPN
- Public Cloud such as Microsoft Azure or AWS
- Experience supporting Windows 8.1, Windows 10, Server 2012, Server 2019
- A Microsoft Certification will be advantageous
- A+ and/or N+ certification will be advantageous
- A Degree / Diploma in IT or Informatics will be advantageous

**Job Type**: Temporary

**Salary**: R13,500.00 per month

Application Question(s):

- How many years of technical support experience do you have?
- Are you happy with working American hours? (3pm - 12am)
- Are you happy to commute to our offices in Woodmead on a daily basis? Please note this is not a work from home position.
- Are you happy with the salary on offer? This is not negotiable.



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