Technical Support Specialist

4 weeks ago

City of Johannesburg Metropolitan Municipality, South Africa Nexio Full time
Job title : Technical Support SpecialistJob Location : Gauteng, JohannesburgDeadline : March 19, 2025Quick Recommended Links
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PRIMARY DUTIES AND RESPONSBILITIES- JOB SPECIFIC REQUIREMENTS

Systems Support:

  • Provide end-user computing support, including troubleshooting hardware, software, and network issues.
  • Perform system upgrades, patches, and configuration changes as required.
  • Assist in the deployment and management of IT assets and resources
  • Manage and maintain server and cloud environments to ensure optimal performance and uptime.

Systems Architecture:

  • Assess and analyse the current IT infrastructure to identify areas for improvement or optimisation.
  • Design and implement solutions that enhance system performance, reliability, and scalability.
  • Monitor system performance, identify bottlenecks, and implement enhancements.
  • Develop and maintain comprehensive documentation, including system designs, configurations, and support procedures.

  Cyber Security:

  • Develop and execute an incident response plan to quickly address security breaches or attacks.
  • Regularly monitor IT infrastructure security, conduct security audits, and proactively update defences.
  • Implement best practices for data protection, access control, and vulnerability management.
  • Stay up to date with the latest security threats and recommend appropriate security measures.

Additional Information:

  • The ability to work in a team and to be proactive around self-learning
  • The ability to work under pressure and to tight deadlines
  • Willingness to assist with additional tasks given to the team
  • Interpersonal skills
  • Good communication skills
  • Behavioral traits such as attitude, motivation and time management
  • Required to work shifts (24 x 7 x 365)
  • Be prepared to perform standby duties and work irregular hours if required

Technical Skills

  • Hardware and Software Troubleshooting – Diagnosing and fixing computer, network, and software issues.
  • Operating Systems – Windows, macOS, Linux (depending on company needs).
  • Networking Knowledge – TCP/IP, DNS, DHCP, VPNs, and basic firewall configurations.
  • IT Security Awareness – Understanding cybersecurity best practices.
  • Remote Support & Ticketing Systems – Experience with tools like TeamViewer, AnyDesk, or ServiceNow.
  • Microsoft Office & Productivity Suites – Strong understanding of Microsoft 365, Google Workspace, etc.
  • Active Directory & User Management – Creating and managing user accounts, password resets, etc.
  • Basic Scripting & Automation (optional) – PowerShell, Bash, or Python can be helpful.

Soft Skills

  • Problem-Solving – Ability to diagnose and resolve IT issues efficiently.
  • Communication – Explaining technical concepts to non-technical users.
  • Patience & Customer Service – Dealing with frustrated users calmly.
  • Time Management – Handling multiple support tickets effectively.

Qualifications & Certifications

  • Matric certificate (Grade 12)
  • Diploma or Degree in IT, Computer Science, or a related field (advantageous but not always required)
  • CompTIA A+ – Hardware & software troubleshooting
  • CompTIA Network+ – Basic networking concepts
  • Microsoft Certified: Modern Desktop Administrator Associate – Windows support
  • ITIL Foundation – IT service management basics

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