Housekeeping Supervisor

1 month ago

Southern Suburbs, South Africa Bright Placements Full time
Our client is seeking an experienced and detail-oriented Housekeeping Supervisor to lead and manage the housekeeping department at their luxurious 5-star hotel. The successful candidate will be responsible for ensuring the highest standards of cleanliness, presentation, and guest satisfaction throughout the property. This is a leadership role, requiring strong organizational and management skills, along with a passion for delivering impeccable service.

Key Responsibilities:
  • Lead and supervise the housekeeping team, ensuring consistent, high-quality standards of cleanliness, presentation, and hygiene throughout all guest rooms, public areas, and back-of-house spaces.
  • Develop and implement housekeeping protocols, policies, and procedures to ensure operational efficiency and guest satisfaction.
  • Monitor and maintain cleanliness standards, inspecting guest rooms and public areas regularly to ensure the property meets 5-star cleanliness and aesthetic standards.
  • Manage housekeeping inventory, ensuring that linens, supplies, and cleaning products are well-stocked and properly maintained.
  • Train, motivate, and evaluate housekeeping staff, providing guidance and professional development to foster a positive, high-performance team.
  • Collaborate with other departments (front desk, maintenance, food & beverage) to ensure smooth coordination and a seamless guest experience.
  • Oversee laundry operations, ensuring efficient processing and quality of linens and guest laundry.
  • Handle guest requests and complaints related to housekeeping in a timely and professional manner.
  • Maintain health, safety, and cleanliness standards, ensuring compliance with local and international regulations and standards.
  • Manage department budgets, controlling costs while maintaining quality service and productivity.
Requirements:
  • Previous experience as a Head of Housekeeping or similar role in a 5-star hotel or luxury property.
  • Strong leadership and management skills, with the ability to motivate and guide a large team effectively.
  • In-depth knowledge of housekeeping operations, including room cleaning, laundry, and public area management.
  • Exceptional attention to detail and high standards of cleanliness and presentation.
  • Excellent communication skills, with the ability to work collaboratively with other departments and interact with guests professionally.
  • Strong organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.
  • Knowledge of health and safety regulations related to housekeeping and hotel operations.
  • Fluency in English (additional languages a plus).
  • Flexibility and ability to work under pressure, particularly during peak times.
  • Computer literacy with experience in housekeeping management software or property management systems (PMS).

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