German Speaking Customer Service Representative
4 weeks ago
Are you a native German speaker looking for a challenging role in customer service? Do you have excellent communication skills and a passion for helping others? We are seeking a highly motivated and detail-oriented Customer Service Consultant to join our team at RMV Solution.
As a Customer Service Consultant, you will be responsible for providing exceptional customer service to our clients in German and English. You will be the first point of contact for our customers, handling their inquiries, resolving issues, and providing solutions to their problems. You will also be responsible for utilizing airline reservation systems, handling voice calls, and engaging in written correspondence.
We offer a comprehensive training program to ensure you have the skills and knowledge needed to excel in this role. You will work in a fast-paced and time-critical call center environment, interacting with international passengers and providing feedback. You will be expected to achieve specific key performance indicators and maintain high client service standards.
Requirements
Native-level fluency in German (both verbal and written skills required)
Strong computer literacy and technical skills
Clean criminal record
Flexible to work in shifts
Previous customer service experience is advantageous
Employment Terms:
Annual Compensation: R200,000 CTC (R16,600 per month)
Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day
Operational Hours: 24/7, 365 days a year
Training: 4 weeks (Fully Paid)
Probation Period: 4 months
Health Insurance Coverage provided by the Company
On-Site for 15 Weeks, then fully remote work from home
Work-from-Home after 15 weeks: Reliable Fibre or ADSL internet connection required at own expense, UPS solution necessary during power outages
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