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Assistant Boutique Manager

2 months ago


Johannesburg, Gauteng, South Africa Montblanc Full time
Key Responsibilities

The Assistant Boutique Manager is responsible for driving sales growth, delivering exceptional customer service, and maintaining a high level of operational excellence in the boutique.

Sales and Revenue Growth
  • Maximise sales performance through effective sales strategies and techniques.
  • Monitor and analyse sales data to identify trends and areas for improvement.
  • Develop and implement plans to increase sales and revenue growth.
Customer Focus and Service
  • Provide exceptional customer service to ensure a positive shopping experience.
  • Build and maintain relationships with high-value customers, including Royals and Collectors.
  • Contribute to the implementation of customer relationship programs.
Operations and Administration
  • Ensure strict adherence to Richemont and Montblanc retail procedures.
  • Manage and maintain accurate records and reports, including daily, after-sales, and analysis reports.
  • Implement and maintain a secure and organised boutique environment.
Team Management and Leadership
  • Define and follow up on KPIs and targets for the team.
  • Motivate and develop the team to achieve sales and service goals.
  • Train and coach team members on sales and service techniques.