Call Centre Leader
2 weeks ago
Hello, Job Seekers
Our client, Advius (Pty) Ltd, is looking to employ a skilled Call Centre Leader with a proven track record in debt recovery and target-driven sales.
In this role, you will lead, train, and motivate a team of agents to meet and exceed their goals while driving sales performance. If you have strong leadership skills, a passion for motivating teams, and the ability to achieve sales objectives in a fast-paced environment, we want to hear from you.
Key Responsibilities:
- Recruit, onboard, and train collection agents to ensure they have the skills and knowledge needed to excel in their roles.
- Drive team performance to meet collection and sales Key Performance Indicators (KPIs) by setting clear goals, providing feedback, and supporting agents in their growth.
- Collaborate closely with the Collections Manager to ensure alignment and support in achieving business objectives.
- Handle escalated cases and ensure resolution by working closely with the team and stakeholders to find mutually beneficial solutions.
Requirements:
- Minimum of 3-5 years' experience in collections or debt recovery, with a focus on sales performance and team leadership.
- Proven leadership experience with a strong ability to drive sales results and motivate teams to achieve their goals.
- Excellent communication, negotiation, and problem-solving skills to effectively manage relationships with agents, stakeholders, and clients.
- Ability to work under pressure and meet deadlines while maintaining a high level of integrity and professionalism.
What We Offer:
- R14 000.00 - R16 000.00 with incentives for exceptional performance and results.
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