Cloud Technical Advocate

3 days ago


Cape Town, Western Cape, South Africa ENGINEERINGUK Full time

About ENGINEERINGUK

ENGINEERINGUK is a leading provider of cloud-based services and solutions. Our team of experts assists global companies and developers in leveraging the latest cloud computing technologies to run their mission-critical applications.

Your Role

You will act as a 'Cloud Ambassador' across all cloud products, arming customers with the required tools and tactics to get the most out of their Product and Support investment. As a Cloud Support Engineer, you will be at the forefront of this transformational technology, assisting customers with challenging technical issues and providing unique solutions.

Your Responsibilities

  1. Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services.
  2. Drive customer communication during critical events.
  3. Work directly with engineers around the world to reproduce and resolve customer issues.
  4. Apply advanced troubleshooting techniques to provide tailored solutions for our customers.

Requirements

  • Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.
  • Knowledge/experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL).
  • Knowledge of Windows troubleshooting tools (WinDbg, Windows Sysinternals, perfmon, WPR/WPA).

Preferred Qualifications

  • Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
  • Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
  • Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).


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