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Business Transformation Specialist

2 weeks ago

Sandton, South Africa Service Design Magazine Full time

Strategic Partnership

We require a Business Transformation Specialist to lead the development of service design strategies. This specialist must possess expertise in user-centred design and service blueprinting to drive business transformation.

About Our Work Environment

Our team operates in an agile environment, collaborating with product, tech, and operational teams to deliver innovative solutions. You will work closely with business leaders, data analysts, and customer-facing teams to define new service experiences.

Main Responsibilities

  • Work closely with researchers, UX designers, and business analysts to ensure seamless service delivery.
  • Provide implementation guidance to teams, ensuring that service design principles are effectively integrated into product and process decisions.