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Service Delivery Leader

1 week ago

Sandton, South Africa Ubuntu Markets Full time

About the Opportunity

We are seeking a Service Delivery Leader to join our team at Ubuntu Markets. As a key member of our contact centre team, you will be responsible for delivering exceptional customer experiences and driving business growth.

The ideal candidate will have a minimum of 5 years' experience in call centre management and possess excellent leadership skills. You will be required to set performance goals and targets, develop and implement effective sales strategies, and monitor and analyze performance metrics.

You will also be responsible for fostering a positive and productive team environment, driving continuous improvement, and ensuring compliance with industry regulations.

Requirements

  • Minimum 5 years' experience in call centre management
  • Excellent leadership skills
  • Strong analytical and problem-solving skills
  • Able to work in a fast-paced environment
  • Compliance with industry regulations