Technical Salesforce Business Analyst

2 weeks ago


Cape Town, Western Cape, South Africa Datafin Recruitment Full time
Job Title: Technical Salesforce Business Analyst

We are seeking a highly analytical and solutions-driven Technical Salesforce Business Analyst to join our team at Datafin Recruitment.

About the Role

This is an exciting opportunity to work with a reputable Independent Asset Management Firm, driving user adoption and upskilling through innovative technology solutions.

Key Responsibilities
  • Work with service users and leaders to guide discovery, research, and design efforts to create effective and efficient technology solutions.
  • Facilitate the creation of customer journeys from inception to completion.
  • Create innovative ways to drive user adoption and upskilling.
  • Advocate for design quality and vision alignment within solution recommendations.
  • Apply design thinking methodologies.
  • Work closely with end users to understand their business needs and deliver innovative solutions.
  • Regularly attend service team meetings to proactively identify where Salesforce could be leveraged or improved.
  • Be responsible for the end-to-end design and delivery of new features and enhancements.
  • Own on-boarding, training, increasing adoption, and building high levels of user satisfaction.
  • Be accountable for the platform governance and ensure standards are met and maintained across the Service Product team.
Requirements
  • Salesforce Service Cloud Certification (to at least Platform Builder Level).
  • A minimum of 5 years hands-on Salesforce or similar CRM experience in an Agile methodology framework.
  • Be proficient in the design and configuration of the Salesforce Platform.
  • Be used to working in an Agile manner, managing sprints and backlogs.
Attributes
  • Thrives on working with a wide range of personalities.
  • Enjoys being creative and can bring ideas to life.
  • Ability to analyse, interpret, and assimilate information.
  • A client-focused and collaborative approach.
  • Intellectual curiosity.
  • The ability to approach and own.
  • Continuously looks for opportunities to develop.
  • Driven by results.


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