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Technical Salesforce Business Analyst

2 months ago

Cape Town, Western Cape, South Africa Datafin Recruitment Full time
Job Title: Technical Salesforce Business Analyst

We are seeking a highly analytical and solutions-driven Technical Salesforce Business Analyst to join our team at Datafin Recruitment.

Job Summary:

The ideal candidate will have a minimum of 5 years of hands-on experience with Salesforce or similar CRM systems, with a strong background in Agile methodology and a proven track record of delivering innovative solutions.

Key Responsibilities:
  • Work closely with service users and leaders to guide discovery, research, and design efforts to create effective and efficient technology solutions.
  • Facilitate the creation of customer journeys from inception to completion.
  • Develop and implement innovative ways to drive user adoption and upskilling.
  • Advocate for design quality and vision alignment within solution recommendations.
  • Apply design thinking methodologies to drive business outcomes.
Requirements:
  • Salesforce Service Cloud Certification (to at least Platform Builder Level).
  • Minimum of 5 years hands-on experience with Salesforce or similar CRM systems in an Agile methodology framework.
  • Proficiency in the design and configuration of the Salesforce Platform, including user interface, process automation, and data layer.
  • Ability to work in an Agile manner, managing sprints and backlogs.
What We Offer:

We offer a dynamic and collaborative work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for creating innovative user experiences, we encourage you to apply for this exciting opportunity.