Senior Salesforce Multi Cloud Developer

9 hours ago

Cape Town, Western Cape, South Africa Collinson Full time
About the Role

Collinson is a global company dedicated to helping the world travel with ease and confidence. We offer a unique blend of industry and sector specialists who provide market-leading airport experiences, loyalty, and customer engagement solutions for over 400 million consumers.

Job Summary

We are seeking a Senior Salesforce Multi Cloud Developer to join our team. As a Senior Salesforce Multi Cloud Developer, you will play a pivotal role in architecting, developing, and optimizing our New Platform Salesforce solutions. You will collaborate closely with Product Managers, Solution Architects, Engineers, and cross-functional technology teams to lead the technical design and implementation of Salesforce solutions that enhance customer engagement, loyalty, and operational efficiency.

Key Responsibilities
  • Build strong relationships with cross-functional stakeholders, providing high-value solutions while maintaining open communication channels.
  • Gather and document requirements for Salesforce Platform features and capabilities, including scope, effort estimates, and solution design.
  • Consult product managers on breaking down Salesforce projects into releases with epics and features for sprints, highlighting risks and dependencies.
  • Design robust and scalable Salesforce platform solutions that meet business requirements and anticipate future needs. Ensure solutions are optimally integrated with existing enterprise architecture.
  • Lead development and customization workstreams to deliver complex Salesforce solutions that support all touchpoints of high-end consumer travel journey in CRM, Loyalty Management, and Service Cloud. Utilize advanced Apex, Visualforce, Lightning components, and other Salesforce technologies to extend our capabilities.
  • Configure all technical aspects of consumer loyalty program in Loyalty Management.
  • Lead development workstreams for consuming data feeds from various experiences and add-on travel services into core CRM platform focusing ensuring robust integration patterns are following while focusing on data consistency and security.
  • Lead workstreams for creating and maintaining data feeds into wider Salesforce ecosystem such Salesforce Data Cloud and Marketing Cloud.
  • Carry out all aspects of testing and deployment of solutions within Salesforce environments.
  • Collaborate with fellow Salesforce technical leaders to continuously optimize platform resiliency and performance, ensuring it effectively manages clients, partners, and retail consumers on a global scale.
  • Collaborate with fellow Salesforce technical leaders to continuously review and implement best-practice frameworks for design, development, testing, and deployment of our Salesforce solutions.
  • Document and deliver proof of concepts, such as Einstein, transitioning them from concept to production.
Requirements
  • Proficient in core Salesforce ecosystem (Sales, Service, and Loyalty Management) configuration, data modeling, and architecture.
  • Proficient in Salesforce basics, Apex, VisualForce, Lightning, RDBMS, and JavaScript for Sales Cloud/Service Cloud.
  • Knowledge of how Salesforce technology supports the technical and operational aspects of client and partner management and enhances the end-consumer experience.
  • Proficient with CI/CD frameworks and tools.
  • Degree in Computer Science, Software Engineering, or a related field.
  • Salesforce Developer Certification, Platform Developer I/II, Salesforce Administrator, and any relevant advanced certifications.
Experience
  • 6+ years of experience in all aspects of design and implementation of Salesforce CRM, Service, and/or Loyalty Management solutions across at least one of the following consumer experience verticals: travel and hospitality (airlines and hotels), retail (shopping mall brands), or financial services (banks).
  • Configured Salesforce for loyalty programs structures, tiering, points, rewards, and redemptions.
  • Built Salesforce customer data models which are capable of consuming external non-Salesforce data sources while integrating with other Salesforce ecosystem products.
  • Configured out-of-the-box Salesforce ecosystem integrations (CRM, Service, Marketing Cloud, etc.)
  • Integrated Salesforce ecosystem products with external systems and services while consuming GraphQL, REST, and/or SOAP APIs.
Person Specification
  • Self-starter with a can-do, will-do attitude.
  • Able to work with minimal supervision and oversight, able to overcome challenges independently.
  • Lifelong learner – always identifying areas of improvement and staying up to date with evolving technology and business landscape.
  • Able to work at pace while working through frequently changing priorities and challenges in a collegiate way.
  • Always challenging ambiguity.

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