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Salesforce Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Datafin Recruitment Full time
Job Title: Salesforce Support Analyst

We are seeking a highly skilled Salesforce Support Analyst to join our team at Datafin Recruitment. As a Salesforce Support Analyst, you will be responsible for providing top-notch support to our clients and ensuring that their Salesforce experience is seamless and efficient.

Key Responsibilities:
  • Provide timely and effective support to clients regarding Salesforce queries and issues.
  • Manage Salesforce access control, ensuring that users have the necessary permissions and access to perform their tasks.
  • Differentiate between first-level support and system enhancement requirements, escalating issues to the rest of the team as needed.
  • Assist clients with reporting and dashboard requirements, ensuring that they have the necessary tools and information to make informed decisions.
  • Ensure that new enhancements are correctly adopted by the business, providing training and support as needed.
  • Maintain the integrity of Salesforce data, ensuring that it is clean and free of duplicates, unused reports, and unused fields.
  • Provide support and guidance to business heads and their teams in managing client data, ensuring that they have the necessary tools and information to perform their tasks.
  • Develop and maintain strong relationships with the global CRM community, staying up-to-date with the latest Salesforce trends and best practices.
Requirements:
  • Salesforce Admin Certification.
  • A minimum of 2 years experience with Salesforce, with a strong understanding of relational databases and proficiency in Microsoft Office products.
  • Business Analyst experience or skills are highly desirable.
Attributes:
  • Proactive and able to take initiatives and follow through.
  • Pays attention to detail with a high-quality output.
  • Ability to analyze, interpret, and assimilate information.
  • Client-focused and collaborative approach.
  • Intellectual curiosity.
  • Driven by results.