CRM Business Analyst

2 weeks ago


Cape Town, Western Cape, South Africa iGrow Wealth Investments Full time
iGrow Wealth Investments: CRM Business Analyst

We are seeking a highly skilled CRM Business Analyst to join our team at iGrow Wealth Investments in Cape Town. As a key member of our team, you will be responsible for leading day-to-day system management and optimization, reporting, and data analysis.

Key Responsibilities:
  • Lead system management and optimization to ensure maximum efficiency
  • Develop and implement data-driven strategies to drive business growth
  • Collaborate with Sales and Marketing teams to analyze and optimize customer data
  • Design and implement new policies and procedures to improve CRM system usage
  • Provide exceptional communication and interpersonal skills to internal stakeholders
Requirements:
  • Matric and a degree in Business Administration, Information Technology, or a related field
  • 3-5 years of experience in a CRM Analyst role, preferably in financial services
  • Strong initiative, problem-solving skills, and ability to handle multiple projects
  • Hands-on experience with popular CRM systems like Salesforce, Zoho, and Pipedrive
  • Experience in business analysis, particularly in understanding business processes and translating them into technical requirements
What We Offer:
  • A dynamic and forward-thinking work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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