Business Systems Manager
2 months ago
Main Responsibilities
We are seeking an experienced Business Systems Manager to lead a team responsible for ensuring the smooth operation, optimization, and continuous improvement of our supply chain orchestration systems. The ideal candidate will have extensive expertise in complex platform configurations, interface integrations, troubleshooting, user support, solution documentation, testing, development, team leadership, and budget management.
Key Accountabilities
- Managing and leading a technical support team.
- Accountability as the technical lead for support and cost management.
- Receiving, assessing, resolution and communications of systems issues.
- Relationship management between business, internal and external service providers.
- Delivering suitable systems up time, and quality of service to business and its customers.
- Translation of business requirements or challenges into technical specification proposals.
- Design, document and implementation of systems changes, enhancements.
- Lead testing of new systems services, products, process changes or enhancements.
- Maintain system related documentation including data security, design flows and user guidelines.
- Continuous evaluation and optimisation of systems processes, interfaces, protocols.
- Deliver sustainable and efficient business user training on existing and new system functionalities.
- Monitoring and mitigation action to systems related performance or functionality challenges.
- Active contribution to the effectiveness, efficiency, and user friendliness of the systems.
Requirements
- Experience in supply chain logistics in the following sectors, FMCG, Fashion & Apparel, Footwear, Cosmetics and Production logistics.
- Experience and know how in terms of building and administration of business intelligence tools such as Power BI or an equivalent.
- Experience and proven track record of managing operating expense and capital budgets.
About the Role
This role will report directly into the General Manager for Freight Management Services and will be based at DSV Park, Kempton Park, Johannesburg. The ideal candidate will have a strong technical background in the supply chain warehousing and transport sector, specializing in supply chain orchestration platform software.
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