Retail Operations Manager

1 month ago


Kempton Park, Gauteng, South Africa A-Z Business Professionals Full time
Retail Manager Job Description

AZ Business Professionals is seeking a highly skilled Retail Manager to oversee the day-to-day operations of our retail store. The successful candidate will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational efficiency.

Key Responsibilities:
  • Store Operations: Organize and manage all store operations, ensuring a smooth and efficient customer experience.
  • Team Management: Supervise and guide staff to achieve maximum performance and productivity.
  • Budgeting: Prepare and control the store's budget, aiming for minimum expenditure and maximum efficiency.
  • Inventory Management: Monitor stock levels and purchases, ensuring they stay within budget.
  • Customer Service: Deal with customer complaints in a professional and timely manner, maintaining the store's reputation.
  • Store Maintenance: Inspect the store and resolve any issues that may arise.
  • Marketing: Plan and oversee in-store promotional events and displays.
  • Market Trends: Stay up-to-date with market trends to identify areas for improvement.
  • Analytics: Analyze sales and revenue reports to make informed forecasts.
  • Compliance: Ensure the store meets all legal health and safety guidelines.
Requirements and Skills:
  • Experience: Proven experience as a retail manager or in a similar managerial position.
  • Knowledge: Knowledge of retail management best practices.
  • Communication: Outstanding communication and interpersonal skills.
  • Organizational: Excellent organizing and leadership skills.
  • Commercial Awareness: Commercial awareness and analytical mind.
  • Software: Excellent knowledge of retail management software.
  • Education: BSc/BA in business administration, sales, or a relevant field; MSc/MA is desirable.


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