Business Systems Manager
3 weeks ago
We are seeking an experienced Business Systems Manager to lead our technical support team and ensure the smooth operation of our supply chain orchestration systems.
Key Responsibilities:- Manage and lead a technical support team
- Accountability as the technical lead for support and cost management
- Receive, assess, resolve, and communicate systems issues
- Relationship management between business, internal, and external service providers
- Deliver suitable systems uptime and quality of service to business and its customers
- Translate business requirements or challenges into technical specification proposals
- Design, document, and implement systems changes and enhancements
- Lead testing of new systems services, products, process changes, or enhancements
- Maintain system-related documentation, including data security, design flows, and user guidelines
- Continuous evaluation and optimization of systems processes, interfaces, protocols
- Deliver sustainable and efficient business user training on existing and new system functionalities
- Monitor and mitigate action to systems-related performance or functionality challenges
- Active contribution to the effectiveness, efficiency, and user friendliness of the systems
- Experience in supply chain logistics, particularly in the FMCG, Fashion & Apparel, Footwear, Cosmetics, and Production logistics sectors
- Technical expertise in complex platform configurations, interface integrations, troubleshooting, user support, solution documentation, testing, development, team leadership, and budget management
- Strong technical background in the supply chain warehousing and transport sector, specializing in supply chain orchestration platform software
- Ability to communicate effectively with peers and customers at lower and higher levels
- Ability to assess a need or an inefficiency and formulate solutions to address the need
- Ability to translate customer and operational requirements into a functional and/or configuration solution
DSV is a leading logistics company with a strong presence in the supply chain industry. We are committed to providing excellent service to our customers and are seeking a talented Business Systems Manager to join our team.
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Business Systems Manager
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