Business Systems Manager

3 weeks ago


Kempton Park, Gauteng, South Africa DSV Full time
Job Title: Business Systems Manager

We are seeking an experienced Business Systems Manager to lead our technical support team and ensure the smooth operation of our supply chain orchestration systems.

Key Responsibilities:
  • Manage and lead a technical support team
  • Accountability as the technical lead for support and cost management
  • Receive, assess, resolve, and communicate systems issues
  • Relationship management between business, internal, and external service providers
  • Deliver suitable systems uptime and quality of service to business and its customers
  • Translate business requirements or challenges into technical specification proposals
  • Design, document, and implement systems changes and enhancements
  • Lead testing of new systems services, products, process changes, or enhancements
  • Maintain system-related documentation, including data security, design flows, and user guidelines
  • Continuous evaluation and optimization of systems processes, interfaces, protocols
  • Deliver sustainable and efficient business user training on existing and new system functionalities
  • Monitor and mitigate action to systems-related performance or functionality challenges
  • Active contribution to the effectiveness, efficiency, and user friendliness of the systems
Requirements:
  • Experience in supply chain logistics, particularly in the FMCG, Fashion & Apparel, Footwear, Cosmetics, and Production logistics sectors
  • Technical expertise in complex platform configurations, interface integrations, troubleshooting, user support, solution documentation, testing, development, team leadership, and budget management
  • Strong technical background in the supply chain warehousing and transport sector, specializing in supply chain orchestration platform software
  • Ability to communicate effectively with peers and customers at lower and higher levels
  • Ability to assess a need or an inefficiency and formulate solutions to address the need
  • Ability to translate customer and operational requirements into a functional and/or configuration solution
About Us:

DSV is a leading logistics company with a strong presence in the supply chain industry. We are committed to providing excellent service to our customers and are seeking a talented Business Systems Manager to join our team.



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