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IT Service Delivery Director

2 months ago

Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

Job Summary

We are seeking a highly skilled IT Service Delivery Head to join our team at FirstRand Bank Limited. The successful candidate will be responsible for managing and controlling resources to provide efficient and cost-effective information systems delivery service to the business.

Key Responsibilities

  • Drive business profitability in the context of cost management through Information system delivery technology solutions and IT Service strategy
  • Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
  • Manage IT Service Level Agreements by ensuring cost saving against Investment of delivery return
  • Develop an IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service by developing an IT Service Model
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing input to business requirements
  • Ensure that client queries are dealt with proactively and accurately

About Us

FirstRand Bank Limited is committed to the recruitment and advancement of individuals with disabilities. We strive to create an inclusive work environment that values diversity and promotes equal opportunities for all employees.