Service Delivery Expert

3 days ago


Johannesburg, Gauteng, South Africa NTT DATA Full time

About this role

We are seeking a Service Delivery Specialist to join our team at NTT DATA. In this role, you will be accountable for Service Management and will focus on ISP service.

Main responsibilities

  • Establish good client relationships and drive productive engagements with clients.
  • Ensure client satisfaction by delivering services according to agreed client expectations, Service Level Agreements (SLA) and contractual obligations.
  • Manage escalations and lead service improvements to resolution that is satisfactory for the client and NTT Data management.
  • Facilitate the delivery of service by effective oversight and engagement with the internal organization.
  • Develop and maintain service excellence by demonstrating strong leadership qualities and a deep understanding of the client's business needs and technology strategy.
  • Identify and manage risks to delivery and drive the implementation of the appropriate solution to reduce the likelihood of escalations and/or delivery impact to the client.
  • Assist the Sales organization by using the close relationship with the client and identifying opportunities to up sell services.

Requirements

  • Business Relationship Management.
  • Basic Contract, Financial and Project Management.
  • Human Resource Management.
  • Proven track record as a Service Delivery Specialist / Specialist.
  • Very good knowledge and understanding of an ISP business and service offerings.
  • Working knowledge of ITSM systems, MS Office and collaboration toolsets and Power BI.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.



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