Technical Service Management Director

1 month ago


Johannesburg, Gauteng, South Africa Baraka IT Solutions (Pty) Ltd Full time

Company Overview

We are Baraka IT Solutions (Pty) Ltd, a dynamic organization that requires an experienced Technical Service Management Director to lead our business/customer facing IT service management operations team by providing high-quality IT products and services to clients' end-users across the organization, enabled by effective technology, data, processes, and practices to deliver exceptional services to business customers.

Estimated Salary: R1 200 000 - R1 800 000 per annum based on experience and location.

Job Description:

The ideal candidate will have 8 years of experience managing IT support, services, and key processes including incident, change, service request, and major-incident management. Experience with vendor management, including conducting successful RFPs and vendor service transitions, is also essential. The selected candidate should be able to lead technology change and deployment initiatives effectively.

Awareness of workplace analytics tools and knowledge of IT functions & domains (architecture, cybersecurity, application management, infrastructure) will be advantageous. Proven financial management skills with operational budget tasks and experience in strategic technology planning and policy development are also highly valued.

Qualifications:

The successful candidate must hold a NQF Level 7 qualification (Degree in IT or related field) and possess ITIL Best Practice Certification. Relevant postgraduate qualifications and certifications in leadership and management will be advantageous.

Certifications in IT Service Management or relevant IT disciplines are required. The ideal candidate should be able to demonstrate excellent leadership and technical skills, as well as strong communication and interpersonal skills.

Benefits:

We offer a competitive salary package, comprehensive benefits, and opportunities for growth and development. If you are a motivated and experienced Technical Service Management Director looking for a new challenge, please submit your application.



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