Service Delivery Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa NTT DATA Full time

About the Role

The Service Delivery Specialist is a key position at NTT DATA, responsible for ensuring client satisfaction and service delivery for medium to large complex client contracts. This role acts as an advocate for the client within NTT Ltd, supporting the business by taking responsibility for overall contract management.

Key Responsibilities

  • Manage client relationships and ensure client satisfaction
  • Oversee service delivery and contract profitability for assigned client contracts
  • Operate across multiple sites or NTT Ltd Support Services offerings
  • Own the service governance structure and schedule service management review meetings
  • Ensure all processes and documentation are in place
  • Identify trends and areas of improvement in service delivery and communicate with regional and global stakeholders

Requirements

  • Relevant bachelor's degree or equivalent in Information Technology or Business Administration or related
  • ITIL Certification, such as ITIL Foundation or higher-level certifications
  • Project Management Professional (PMP) certification desirable
  • Client Relationship Management certification desirable
  • Seasoned demonstrated years of experience in service delivery and/or related function in a medium to large ICT organisation, preferably IT service provider

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.



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