Employee Engagement Strategist

2 weeks ago


Cape Town, Western Cape, South Africa TTEC Full time

About the Role

We are seeking a talented Employee Engagement Strategist to join our team at TTEC. This is an exciting opportunity to create and deliver amazing customer experiences while experiencing a world-class employment experience and company culture.

Your Key Responsibilities

  • Partner with senior leadership to create an amazing employee experience
  • Manage all communication and engagement strategies through reviewing people processes and identifying risks for our call centers
  • Oversee the onboarding program for new employees and create engaging events for current employees
  • Deliver training to multiple levels of management and identify areas to improve processes
  • Manage incentive budgets and participate in weekly meetings to review reporting, proposals, and presentations

You Bring

  • A Bachelor's degree in communications or equivalent experience in communications
  • Comfortable reviewing reports to identify areas to support
  • Engaging verbal and written communications to create multiple types of internal and external campaigns for multiple levels of employees
  • Understanding of the financial impact of decisions and suggested plans
  • Accuracy-driven and passionate to keep organized in your work
  • Experience with people management and comfortable leading with influence

About TTEC

We are an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve by delivering amazing service and technology, as well as humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.



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