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Guest Service Liaison

2 months ago

Port Elizabeth, Eastern Cape, South Africa Bright Search Recruitment (Pty) Ltd Full time

Guest Service Coordinator Job Description

We seek a dynamic and experienced Guest Relations/Restaurant Manager to ensure exceptional and attentive guest service experience in the lounge, bar, and dining area of the lodge.

Key Responsibilities

  • Proven experience as a Guest Relations Officer and Restaurant Manager.
  • Excellent Communication skills for hosting international guests.
  • Positive attitude and high energy levels.
  • Computer literacy and technical skills.
  • Deep knowledge of wines and service thereof, with the ability to upsell.
  • Good understanding of food and service, with the ability to lead and coordinate teams.
  • Strong leadership and team coordination skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations and resolve conflicts.
  • Knowledge of hospitality industry standards and best practices, including customer service excellence, food safety, staff training, stock control, and guest feedback.
  • Flexibility to work split shifts.
  • Professional appearance and a valid driver's license.