Senior Reservation Coordinator

1 week ago

Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

We are seeking a highly skilled and experienced Senior Reservation Coordinator to join our team at Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC. The ideal candidate will have a strong background in reservations, preferably in the hospitality industry.

**Job Summary:**

  • Provide exceptional customer service by managing guest reservations, handling inquiries, and ensuring seamless booking experiences.

**Key Responsibilities:**

  • Manage incoming reservation requests via phone, email, or online booking platforms.
  • Accurately enter and update bookings in the reservation system.
  • Confirm reservations and send booking details to guests.
  • Handle cancellations, modifications, and special requests.
  • Provide tailored recommendations based on client needs and preferences.
  • Maintain accurate records of all reservations and guest information.
  • Prepare daily, weekly, and monthly reservation reports.
  • Liaise with third-party booking platforms and travel agencies.

**Requirements & Qualifications:**

  • A minimum of 5 years' experience in a Reservationist role, preferably in the hospitality industry.
  • Familiarity with online booking platforms and property management systems (e.g., Opera, Nightsbridge, Protel, or similar).
  • Strong customer service and communication skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Ability to work independently and manage time effectively in a remote setting.

**Preferred Attributes:**

  • A mature, reliable individual who values attention to detail and accuracy.
  • Experience with handling international guests and bookings.
  • Ability to remain calm under pressure and handle last-minute changes.

**Benefits:**

  • Flexible working hours.
  • Work from the comfort of your home.
  • Opportunity to work with a dynamic and supportive team.

**Estimated Salary Range:** $60,000 - $80,000 per annum, depending on experience and qualifications.

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