Hospitality Operations Manager
3 weeks ago
We are seeking an experienced Hospitality Operations Manager to join our team at Farm Managers SA.
Job OverviewFarm Managers SA is a leading provider of hospitality services in the Eastern Cape. We are committed to delivering exceptional guest experiences and maintaining high standards of cleanliness and comfort.
Responsibilities- Manage day-to-day hospitality operations, including guest relations, staff rosters, housekeeping, breakfast service & food offerings, maintenance, sales & marketing, and employee relations.
- Ensure the property and guest rooms are maintained at the highest standard of cleanliness and comfort.
- Responsible for maintaining and managing all inventories & stocks.
- Responsible for swift handling and resolving of guest needs, requirements, and compliments and complaints.
- Efficiently manage online guest reviews.
- Ensure all online and social media platforms are managed and are reflective of the establishment.
- Proven hospitality experience within Southern Africa and previous experience in a similar role is essential.
- Strong practical maintenance skills given the rural nature of the location.
- Excellent communication and staff relation skills.
- Inspires, motivates, and maintains good staff relations and productivity.
- Good understanding of budgets and forecasting.
- Monthly reporting and commentary to support office on actual financial performances vs budgets.
- A competitive salary of R250,000 - R300,000 per annum.
- A comprehensive benefits package.
- The opportunity to work in a dynamic and growing industry.
- Ongoing training and development opportunities.
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