Experienced Hospitality Leader

1 month ago


Port Elizabeth, Eastern Cape, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

We are seeking a seasoned Hospitality professional to join our team as an Assistant Lodge Manager. Reporting directly to the Lodge Manager, this key role is responsible for overseeing day-to-day lodge operations and ensuring exceptional guest experiences.

Key Responsibilities:

  • Measure and enhance overall guest satisfaction by managing special requests and monitoring feedback metrics on platforms such as Guest Revu and Trip Advisor.
  • Assist the Lodge Manager in supervising the lodge team and upholding service standards.
  • In the absence of the Lodge Manager, take charge of lodge operations and ensure seamless delivery of services.
  • Coordinate with departmental teams to optimize guest service delivery and conduct targeted training sessions to enhance technical and soft skills of lodge team members.
  • Achieve quality improvement targets set by management and develop comprehensive policies, processes, and standards governing lodge team activities.
  • Manage cash handling and stock management, identifying opportunities for cost savings and maintaining equipment through preventative maintenance.

Requirements:

  • Proven experience in lodge management, preferably in a 5-star establishment.
  • Strong working knowledge of POS/PMS systems.
  • High attention to detail, excellent leadership and organizational skills, and effective communication and interpersonal skills.

This is an excellent opportunity for a motivated individual to take on a challenging role and contribute to the success of our organization. The successful candidate will have a competitive salary range between $60,000-$80,000 per annum, depending on experience.



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