Insurance Policy Administration Specialist

1 month ago


Cape Town, Western Cape, South Africa CallForce Full time
Job Description

We are seeking a skilled Commercial Insurance Consultant to join our team at CallForce in Cape Town. This role is ideal for individuals with long-term insurance experience who can provide an end-to-end service and support to brokers.

Main Responsibilities:

  • Providing telephonic support to intermediaries, authorized representatives from the brokerage, and Broker Services
  • Dealing with general Agri Asset insurance and policy-specific enquiries, and amendments
  • Adhering to underwriting and regional criteria requirements
  • Managing expectations on expected turnaround times for already submitted requests

Key Requirements:

  • Grade 12 (Matric) with minimum 50% for Maths and an average score of 50% in all other subjects
  • Relevant insurance qualification would be advantageous at NQF 5
  • 2 years' experience in short-term insurance commercial lines and/or Agri Asset would be advantageous
  • Experience in commercial and/or Agri Asset policy administration and underwriting

Knowledge & Skills:

  • Excellent verbal and written communication skills
  • Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
  • Ensure adherence to quality, compliance, and accreditation standards
  • Conduct efficient administration
  • Optimizing work processes

Personal Attributes:

  • Critical Thinking
  • Customer Service
  • Situational Adaptability
  • Action Oriented

Working Hours:

  • 08:00 – 17:00 Monday to Friday
Compensation Package

Our estimated salary for this position is R220,000 per annum, based on industry standards and market research.



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