Insurance Policy Coordinator

1 month ago

Cape Town, Western Cape, South Africa IGrow Wealth Investments Full time

IGrow Wealth Investments, a leading Property Investment Company in South Africa, seeks a skilled Insurance Policy Coordinator to join their team in Cape Town.

Job Summary:

We offer a competitive salary of R250,000 - R350,000 per annum for this role.

Key Responsibilities:
  • Policy Administration and Documentation
    • Process new applications, renewals, amendments, and cancellations of insurance policies with high accuracy.
    • Ensure all client records and policy documents are up-to-date and compliant with industry standards.
    • Issue policy documentation, endorsements, and certificates in a timely manner.
  • Claims Processing
    • Assist in the preparation, submission, and follow-up of insurance claims with effective communication.
    • Ensure claims documentation is accurate and compliant with industry standards.
    • Liaise between clients and insurance providers to ensure efficient claims resolution.
  • Customer Service and Communication
    • Respond to client inquiries regarding coverage options, policies, and claims with clarity and precision.
    • Provide guidance to clients on policy terms, premium payments, and policy renewals.
    • Maintain positive client relationships by providing timely and clear information.
  • Data Management and Reporting
    • Maintain client databases and update information as needed.
    • Generate reports on policy status, claim progress, and any outstanding issues.
    • Ensure compliance with regulatory requirements in all documentation and reporting.
  • General Administrative Support
    • Support other team members with administrative tasks as needed.
    • Manage filing systems, schedule appointments, and handle mail and correspondence.
    • Assist in policy audits and ensure that all files comply with company standards.

To excel in this role, you will need:

  • A minimum of a matric or equivalent qualification.
  • Familiarity with insurance policies, claims processes, and regulatory requirements.
  • Proficiency in MS Office (Word, Excel, and Outlook) and insurance software.
  • Strong data entry and record-keeping skills.
  • Excellent attention to detail and accuracy.
  • Strong organizational and time management skills.
  • Effective communication and interpersonal skills for client interactions.
  • Problem-solving abilities and the capacity to handle customer inquiries.
  • Understanding of insurance regulations and the Financial Sector Conduct Authority (FSCA) requirements.
  • Knowledge of FAIS and FICA compliance regulations, if applicable.

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