Waste Management Sales Professional

1 month ago


Somerset West, Western Cape, South Africa Edge Personnel Full time
Job Description

Job Title: Waste Management Sales Representative

Company: Edge Personnel

Location: Western Cape

Job Type: Full-time

Experience: At least 5 years in the waste/recycling industry, with 3 years in a sales capacity

Qualifications:

  • Matric
  • Formal Environmental or Waste Management qualification (or similar)

Responsibilities:

Key Responsibilities
  • Client Liaison
  • Develop relationships with all clients in the Western Cape and maintain them to ensure the company's service is up to standard
  • Ensure that clients renew their contracts every year and apply the relevant increases
  • Adhere to the relevant systems / policies / procedures which are put in place, to provide satisfactory service throughout the region
Additional Responsibilities
  • Encouraging customer retention and customer loyalty
  • Capture all required information at key points in the customer life cycle
  • Work closely with all departments to ensure the CRM system works effectively for all aspects of the company
  • Overseeing direct communication with customers
  • Conduct face-to-face visits with all clients, at least once every 3-months
  • Ensure that premium clients are visited on a more frequent basis (face-to-face meetings, more than once every 3-months)
  • Communicate effectively with the management of the company
  • Obtain and follow-up on possible new leads / referrals and quote as required
  • Provide feedback to the managers meeting on service ratings from clients on a monthly basis
  • Communicate effectively with the operations managers
  • Escalate any concerns or queries to the relevant person, if necessary
  • Creating reports that include percentages / recycling numbers of clients, their feedback from the service ratings and as well as complaints and compliments
  • Communicate with staff on site about their wellbeing and provide feedback on staff morale to operations managers and admin manager
  • Ensure that client escalations are implemented on an annual basis or as necessary
  • Communicate with operations with regards to annual increases pertaining to costings
  • Monitor operations in terms of efficiencies and give input to the operations managers and owner where necessary
  • Assist operations, where possible and within reasonable boundaries
  • Monitor company performance against service level agreements and flag potential issues
  • Attend, plan and support the company's events or other related expos / functions

Requirements:

  • Computer Literate MS Office (Word, Excel, Outlook)
  • Driver's license with own vehicle (Willing to travel)

How to Apply: Please apply with your most recent resume & supporting documents. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.



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