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Customer Service Manager Lead
1 week ago
Job Title: Head of Customer Support
Reports to: [Manager's Name]
Location: [Location]
About the Role
We are seeking an experienced and motivated individual to fill the role of Head of Customer Support. The successful candidate will be responsible for leading and managing a team of customer support agents, providing guidance, coaching, and support to ensure they deliver exceptional customer service.
Key Responsibilities
- Leading and managing a team of customer support agents
- Performance monitoring and process optimization
- Providing customer insights and monitoring metrics
- Training and development of customer support agents
Requirements
- MBA or relevant Master's Degree (non-negotiable)
- Degree in Medical Technology or Healthcare
- Experience dealing with EXCO, MANCO, and HOD members
- Must come from the Medical industry
- 2 years managerial experience
- Experience in the healthcare sector beneficial
