Customer Service Team Lead

5 days ago


Johannesburg, Gauteng, South Africa Planet Fitness Full time

Overview of the Role

The Senior Receptionist position at Planet Fitness involves managing the front desk operations, ensuring efficient management of memberships, and providing top-notch customer service.

Main Responsibilities

  • Manage membership sales, renewals, and cancellations.
  • Handle customer inquiries, resolve complaints, and provide solutions.
  • Maintain accurate records, process transactions, and manage cash handling.
  • Collaborate with staff to achieve club objectives, promoting a positive and welcoming environment.

Requirements and Skills

  • Proven experience in a customer service or front desk role.
  • Excellent communication and problem-solving skills.
  • Ability to work independently, making decisions and taking initiative when necessary.
  • Flexibility to adapt to changing situations and priorities.

About Our Company

Planet Fitness is a leading fitness center chain dedicated to providing a supportive and non-intimidating environment for our members.



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