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Customer Service Manager

3 weeks ago

Johannesburg, Gauteng, South Africa Specd Full time

About Specd

We specialize in empowering employees with effective money management skills through tailored financial literacy training programs. Our approach highlights the alarming impact of financial stress on performance and health.

Job Summary

The ideal candidate will possess a strong background in call centre operations, customer service, financial coaching, and debt management. Experience in quality control in a telesales environment and proficiency in scripting are highly desirable.

Responsibilities

  1. Provide excellent customer service and handle inquiries efficiently.
  2. Resolve customer issues promptly and professionally.
  3. Communicate clearly and maintain accuracy in all interactions.
  4. Lead and motivate team members effectively.

Requirements

  1. Matric
  2. Strong background in call centre operations, customer service, financial coaching, and debt management
  3. Basic computer skills, including excellent proficiency in Excel and spreadsheets
  4. 2-3 years of experience in team leadership and customer service within a call centre environment
  5. Experience in quality control in a telesales environment, including listening to calls and providing coaching to team members
  6. Proficiency in scripting
  7. Ability to lead and motivate team members effectively
  8. Previous experience in team management, leadership, or coaching is preferred