Service Manager Lead
1 week ago
Job Overview
">At Select Motor Recruitment, we are seeking a highly skilled and experienced Service Manager to lead our automotive service team. As a key member of our management team, you will be responsible for ensuring the efficient delivery of high-quality services to our clients.
">About the Role
">The successful candidate will have at least 3-5 years of experience in a similar role within the automotive industry and hold appropriate Business Administration qualifications or work experience. A proven track record of staff management, decision-making ability, and the ability to balance strategic and operational involvement are essential skills for this position.
">Responsibilities
">- ">
- Lead and manage the service team to ensure effective delivery of services.">
- Recruit, mentor, and develop team members to achieve excellent performance.">
- Ensure effective communication between departments to maintain a smooth workflow.">
- Manage performance through counselling, training, and corrective action.">
- Maintain an orderly workflow according to priorities and ensure a safe and clean workspace.">
- Monitor processes and implement/maintain/improve systems to ensure effective and efficient outcomes.">
- Delegate and direct service tasks; monitor progress of all current and pending projects.">
- Develop service procedures, policies, and standards.">
- Liaise with customers as required and ensure effective customer feedback.">
- Keep accurate records and document customer service actions and discussions.">
Requirements
">- ">
- At least 3-5 years of experience in a similar role within the automotive industry.">
- Appropriate Business Administration qualifications or work experience.">
- A proven track record of staff management.">
- Decision-making ability.">
- Ability to balance strategic and operational involvement.">
- Diesel/Auto Electrical/Forklift trade or related trade test certificate is advantageous.">
- A materials handling servicing background with experience on senior management level is preferred.">
- Ability to think strategically and make informed decisions.">
What We Offer
">We offer a competitive salary package and opportunities for professional growth and development. If you are a motivated and experienced Service Manager looking for a new challenge, please submit your application.
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