Team Lead
5 days ago
About National Skin Cancer Centres / HealthCert Education
We're a leading provider of innovative medical solutions, committed to delivering exceptional patient care and advancing medical knowledge. As a Team Leader, you'll play a pivotal role in shaping our customer experience strategy and driving business growth.
Job Description
You'll be responsible for leading a team of skilled professionals, providing guidance and support to ensure seamless service delivery. Your expertise will be crucial in maintaining high levels of customer satisfaction and driving business expansion.
Your Key Accountabilities
- Leadership & Guidance: Provide expert guidance and mentorship to your team members, helping them achieve their full potential.
- Performance Optimization: Develop and implement strategies to enhance team performance, efficiency, and productivity.
- Customer Engagement: Foster strong relationships with customers, responding promptly to their needs and resolving issues efficiently.
- Process Improvement: Identify areas for improvement and develop initiatives to enhance our services, driving business growth and competitiveness.
- Stakeholder Management: Liaise with key stakeholders, including senior management, customers, and external partners.
Your Requirements
- Proven Track Record: You have 2–5 years of experience in a customer-facing role, with a demonstrated ability to lead teams to success.
- Technical Expertise: You're proficient in relevant software applications and technology platforms, with a strong understanding of digital tools and systems.
- Communication & Interpersonal Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with colleagues, customers, and external partners.
Your Career Advancement Opportunities
- Leadership Development: Enjoy opportunities for career advancement, including leadership development programs and mentoring.
- Training & Professional Development: Access to ongoing training and professional development, ensuring you stay up-to-date with industry trends and best practices.
- Competitive Compensation & Benefits: Receive competitive compensation and benefits packages, reflecting your value to our organization.
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