Guest Experience Officer

4 days ago


Stellenbosch, Western Cape, South Africa Pro Tem Recruitment Full time
Job Description

Pro Tem Recruitment is seeking a skilled Guest Relations Officer to join our team. This role is responsible for ensuring a seamless experience for our guests from arrival to departure, in line with all policies and procedures.

Key Responsibilities:

  • Welcome and introduce our lodges and spa to guests, setting the tone for a memorable stay.
  • Efficiently manage check-in and check-out processes, ensuring accurate guest information and rates.
  • Act as the liaison between guests and various departments, providing exceptional customer service and support.
  • Assist with bookings, tours, and transfers, creating personalized itineraries for our guests.
  • Maintain accurate guest profiles on Protel, ensuring up-to-date information and rates.
  • Report any maintenance concerns to the manager on duty, ensuring our facilities are always in top condition.
  • Prepare welcome letters and registration cards, adding a personal touch to our guests' experience.
  • Manage day sheets, guest call logs, and other important documents, ensuring seamless communication within the team.

Requirements:

  • Hospitality certificate or diploma.
  • At least 2-3 years of experience in a similar role.
  • Excellent computer and administration skills, with a passion for the hospitality industry.
  • Strong interpersonal and communication skills, with the ability to work effectively in a team environment.
  • Ability to maintain a professional working relationship with all departments and across cultures and religions.
  • Comfortable dealing with distinguished clientele and able to maintain confidentiality.
  • Well-presented, punctual, and self-disciplined, with a natural warmth and friendliness towards guests.


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