Guest Relations Officer

5 months ago

Stellenbosch, South Africa Recruitment Unlimited Full time

Iconic wine estate in Stellenbosch is currently recruiting for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of guests and assists fellow colleagues from different departments as needed.

**APPOINTMENT REQUIREMENS**

Completed Hospitality Certificate/Diploma
Min 2-3 years experience in a similar role
Very strong computer and great administration skills
Passionate about the hospitality industry

Excellent interpersonal
- & communication skills
Strong customer service orientation
Ability to maintain a professional working relationship with all departments and across cultures and religions
Comfortable in dealing with very distinguished clientele
Must be well-presented

**KPA’S**
Welcome and introduce guests to the estate
Check-in and check-out guests
Pass all relevant guest information on to various departments as required
Assist guests with bookings, tours and transfers, build and create guests’ itineraries
Ensuring that all guest information and rates are correct
Guests’ liaison to all outside guests
Update guests’ profiles on Protel;
Report to the manager on duty regarding any related maintenance concerns
Prepare welcome letters and registrations cards

Manage:
Day sheet - guests itinerary document
Guests' daily Call log
Calls and guest concerns
Assist reservations with lodge guests’ bookings, and messages
Assist Spa, Housekeeping and restaurant when required;
Assist with lunch and dinner bookings on Dine-plan as required;
Do a thorough handover with the Night Auditor & early/late shift Guest Relations
Ensure all transfers are booked, tracked and charged
Required 2 Night audit duties per month

Competitive market-related salary on offer, including benefits

Ability to commute/relocate:

- Stellenbosch, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Certificate (preferred)

**Experience**:

- guest relations: 2 years (required)

**Language**:

- English (required)

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