Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative - Financial Solutions
About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for Financial Solutions.
Key Responsibilities- To provide exceptional customer service by being helpful and sensitive to customer needs and aspirations.
- Offer value-added solutions within a dynamic environment, while adhering to policy and process.
- Execute work in accordance with organisational values and code of ethics.
- Comply with governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as part of normal work.
- Produce high-quality work by adhering to predefined standards and procedures.
- Work with enhanced processes to maintain operational efficiencies.
- Deliver work accurately to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
- Adhere to quality standards, turnaround times, and Company policies and procedures.
- Complete administration, reporting, and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline management and sales quality.
- Identify opportunities to increase sales revenue and grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customers to improve profitability.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes, and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across the client base.
- Contribute to teamwork and inclusivity within the own team.
- Contribute to cost efficiencies through responsible utilisation of work-related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
FirstRand Bank Limited is committed to providing equal employment opportunities. We believe in diversity and inclusion, and we strive to create a workplace that is welcoming and respectful to everyone.
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