Customer Service Representative

3 weeks ago


Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

We are seeking a highly skilled Customer Service Representative to join our team at Mindmatch Consulting in Cape Town. This role offers an exciting opportunity for individuals passionate about delivering exceptional customer experiences.

The ideal candidate will possess excellent communication skills, a fluent level of English, and the ability to adapt to a dynamic work environment.

As a Customer Service Representative, you will be responsible for:

Providing top-notch service to customers via phone, email, or chat

Addressing customer complaints and resolving issues promptly and professionally

Fulfilling sales targets through effective upselling techniques

Maintaining accurate records and meeting performance metrics

Collaborating with colleagues to achieve team goals

To excel in this role, you should have:

A minimum of 12 months of experience in customer-facing roles, preferably in a call centre setting

A strong understanding of customer needs and emotions

Excellent time management and organizational skills

A flexible attitude and willingness to learn

If you are a motivated and results-driven individual looking for a new challenge, please consider applying for this exciting opportunity.

You will receive a competitive salary package of approximately R200,000 per annum, which includes benefits such as medical aid, group life cover, and a career development plan.

This role offers a unique chance to expand your skill set, enhance your career prospects, and make a real difference in the lives of customers.

We look forward to hearing from you



  • Cape Town, Western Cape, South Africa EXL Service Full time

    We are seeking a highly skilled Customer Service Representative to join our team at EXL Service.About the RoleThis is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and providing top-notch support to our valued customers.As a Customer Service Representative, you will be the first point of contact...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    At EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    About UsInternational Brand is a leading service provider in Access Park, renowned for delivering exceptional customer experiences. Our mission is to set the standard for world-class service.We're committed to fostering a work environment that promotes excellence, collaboration, and growth.Job DescriptionAs a Customer Service Representative with our team,...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job DescriptionThe ideal candidate will possess a strong understanding of customer needs and be able to address complex benefit questions, resolve issues, and educate Members. Key responsibilities include recording details of inquiries, comments or complaints, transactions or interactions, and taking action accordingly. When necessary, the representative...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job Title: Customer Service Representative - Insurance Expert">About the Role:We are seeking an experienced Customer Service Representative to join our team at EXL Service. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and resolving complex insurance-related queries.Key Responsibilities:


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking to employ a well-spoken and enthusiastic customer service representative at our Hermanus branch. Minimum requirements include a Grade 12 qualification, retail experience, and excellent communication skills.As a sales associate at Service Solutions, you will be expected to work retail hours in store and possess PC literacy.Our client requires a...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at EXL Service. In this role, you will be responsible for providing exceptional customer service to our clients, addressing their needs and resolving any issues that may arise.About the RoleThe ideal candidate will have a minimum of 1 year of...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    We are seeking a highly skilled and motivated Store Assistant to join our team in Hermanus. As a key member of our sales team, you will provide exceptional customer service and support to our clients.**About You:**To be successful in this role, you will need to have Grade 12 and retail experience, with excellent communication skills and the ability to work...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    At Customer Experience People SA Ltd, we're on the hunt for talented individuals to join our global team as Customer Service Representatives with a passion for webchat. If you're an ambitious and driven professional with exceptional communication skills, we want to hear from you!Job OverviewWe're looking for someone who can provide top-notch service to our...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    Job OverviewHuntswood, a global leader in customer experience solutions, is seeking highly motivated and experienced Customer Service Advisers to join its team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Responsibilities:• Provide timely and accurate...


  • Cape Town, Western Cape, South Africa Customer Experience People SA Ltd Full time

    We are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...


  • Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

    Job Title: Customer Service RepresentativeGround One Direct Marketing is seeking a highly motivated and customer-focused Customer Service Representative to join our team. This is a full-time opportunity with a competitive salary of $45,000 - $55,000 per year, depending on experience. As a Customer Service Representative, you will be responsible for providing...


  • Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Job Title: Customer Service RepresentativeWe are seeking a reliable and patient Customer Service Representative to join our team at Isilumko Staffing. The ideal candidate will have a strong ability to handle high-pressure situations, excellent communication skills, and a friendly demeanor.About the RoleThis is a temporary relief worker position for a period...


  • Cape Town, Western Cape, South Africa Feedem Full time

    Job Title : Customer Service RepresentativeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Feedem. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers.Key ResponsibilitiesManage...


  • Cape Town, Western Cape, South Africa AFMS Group Full time

    Job OverviewAFMS Group is seeking a highly skilled Customer Service Representative to join their team. This role is perfect for individuals who are passionate about delivering exceptional customer experiences.


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at WNS Global Services.Job SummaryThe successful candidate will be responsible for providing exceptional customer service, resolving queries and complaints, and handling collections and debt management tasks.About the RoleThis is an exciting opportunity to work in a...


  • Cape Town, Western Cape, South Africa EXL Service Full time

    **Job Summary:**EXL Service is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our insurance support team, you will play a vital role in delivering exceptional customer experiences.**Key Responsibilities:Foster strong relationships with customers through effective communication and issue resolution.Analyze and...


  • Cape Town, Western Cape, South Africa City Boards Full time

    Job Title: Customer Service RepresentativeLocation: Mitchells Plain, South AfricaJob Type: Full-timeWe are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. The primary responsibilities of this position include accurately processing payments from customers, maintaining cash registers, and...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    About the Role:At WNS Global Services, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiries and issues.Identify and...


  • Cape Town, Western Cape, South Africa Neptune Full time

    The Customer Service Representative plays a vital role in providing exceptional service to customers at Europcar, a leading car rental company. This position is ideal for individuals who are passionate about delivering top-notch customer experiences and working in a dynamic environment.Located at the airport, this opportunity allows you to be part of a team...