Customer Service Consultant
2 months ago
Job Summary:
We are seeking a highly skilled Customer Service Consultant to join our team at Vontier. As a key member of our customer-facing team, you will be responsible for driving all back-office activities necessary to receive, process, and confirm customers' orders in a timely manner.
Key Responsibilities:
- Full understanding of international trade requirements, especially within the Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and obtaining necessary approvals before processing
- Logging of all orders and tracking details of shipments in Sales Force
- Coordinating with factories on production lead times and ensuring order readiness
- Attending calls with factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with compliance to organizational policies
- Coordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes, providing weekly reports to customers
- Management of communication with the sales department and customers
- Working with factories and customers for inspection processes to ensure smooth shipment
- Checking the accuracy of shipping documents and proactively avoiding issues during custom clearance
- Filing all documents on respective order folders and sharing with customers, sales, and AR team when necessary
- Working with factories and customers on Letter of Credits and providing necessary inputs
- Coordinating with forwarders and customers on shipment deliveries
- Logging, monitoring, and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information
Requirements:
- 5-year customer service experience
- Experience in Sales Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters
Preferred Qualifications:
- Customer service experience in a similar industry
- Further studies in Logistics and Supply Chain
- Further knowledge in International Trade
- Experience with Sales Force an advantage
Language Proficiency:
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Portuguese - Full Professional Proficiency
About Vontier:
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industries—are united by a powerful purpose: mobilizing the future to create a better world.
We offer flexible remote and in-person, open-space work options and have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility.
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