Customer Service Consultant

2 months ago

Johannesburg, Gauteng, South Africa Vontier Full time
Job Title: Customer Service Consultant

Job Summary:

We are seeking a highly skilled Customer Service Consultant to join our team at Vontier. As a key member of our customer-facing team, you will be responsible for driving all back-office activities necessary to receive, process, and confirm customers' orders in a timely manner.

Key Responsibilities:

  • Full understanding of international trade requirements, especially within the Africa region
  • Assessing and processing orders with factories and customers
  • Evaluation of orders and obtaining necessary approvals before processing
  • Logging of all orders and tracking details of shipments in Sales Force
  • Coordinating with factories on production lead times and ensuring order readiness
  • Attending calls with factories to understand production issues and discuss ways to improve delivery times
  • Ensuring an appropriate order flow with compliance to organizational policies
  • Coordinating with the finance department to resolve invoice and pricing issues
  • Monitoring and evaluation of all orders and sales processes, providing weekly reports to customers
  • Management of communication with the sales department and customers
  • Working with factories and customers for inspection processes to ensure smooth shipment
  • Checking the accuracy of shipping documents and proactively avoiding issues during custom clearance
  • Filing all documents on respective order folders and sharing with customers, sales, and AR team when necessary
  • Working with factories and customers on Letter of Credits and providing necessary inputs
  • Coordinating with forwarders and customers on shipment deliveries
  • Logging, monitoring, and evaluation of all order issues
  • Assistance to Sales teams in obtaining required proforma documents and related information

Requirements:

  • 5-year customer service experience
  • Experience in Sales Management
  • Experience in Logistics and Supply Chain
  • Experience in International Trade
  • Knowledge of import/export carriers and customs matters

Preferred Qualifications:

  • Customer service experience in a similar industry
  • Further studies in Logistics and Supply Chain
  • Further knowledge in International Trade
  • Experience with Sales Force an advantage

Language Proficiency:

  • English - Full Professional Proficiency
  • French - Full Professional Proficiency
  • Portuguese - Full Professional Proficiency

About Vontier:

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industries—are united by a powerful purpose: mobilizing the future to create a better world.

We offer flexible remote and in-person, open-space work options and have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility.

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