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Service Consultant

2 months ago

Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time

Job Title: Service Consultant

About the Role:

We are seeking a highly skilled Service Consultant to join our team at Palesa Mbali Group. As a Service Consultant, you will be responsible for providing exceptional customer service to stakeholders in the medical scheme space.

Key Responsibilities:

  • Manage Customer Service Requests: Respond to and resolve customer inquiries in a timely and professional manner.
  • Strive for First-Call Resolution: Proactively work to resolve customer queries on the first contact, ensuring a seamless experience.
  • Educate Stakeholders: Educate customers on self-help digital servicing tools, empowering them to take control of their queries.
  • Connect with Customers: Engage with customers across all channels, providing a personalized and intuitive experience.
  • Provide a Seamless Experience: Offer a progressive and holistic approach, understanding customer needs and resolving queries efficiently.
  • Resolution of Complex Queries: Resolve specialized and complex queries, ensuring customer satisfaction.
  • Address Customer Complaints: Address customer complaints in alignment with policies and procedures, achieving stakeholder buy-in.

Requirements:

  • Experience: 3-5 years' experience in Healthcare Operations.
  • Education: Matric - Essential.
  • Certification: Call Centre, Customer Services Certificate - advantageous.