Customer Service Consultant
1 month ago
At Vontier, we are seeking a highly skilled Customer Service Consultant to join our team. As a key member of our customer-facing team, you will be responsible for driving all back-office activities necessary to receive, process, and confirm customers' orders in a timely manner.
Key Responsibilities:- Full understanding of international trade requirements, particularly within the Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and obtaining necessary approvals before processing
- Logging of all orders and tracking details of shipments in Sales Force
- Coordinating with factories on production lead times and ensuring order readiness
- Attending calls with factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with compliance to organizational policies
- Coordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes, providing weekly reports to customers
- Management of communication with the sales department and customers
- Working with factories and customers for inspection processes to ensure smooth shipment
- Checking the accuracy of shipping documents and proactively avoiding issues during custom clearance
- Filing all documents on respective order folders and sharing with customers, sales, and AR team when necessary
- Working with factories and customers on Letter of Credits and providing necessary inputs
- Coordinating with forwarders and customers on shipment deliveries
- Logging, monitoring, and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information
- 5-year customer service experience
- Experience in Sales Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters
- Customer service experience in a similar industry
- Further studies in Logistics and Supply Chain
- Further knowledge in International Trade
- Experience with Sales Force an advantage
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Portuguese - Full Professional Proficiency
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