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Funeral Services Consultant

2 months ago

Johannesburg, Gauteng, South Africa Energy at Work Projects Full time
About the Role

We are seeking a highly motivated and customer-focused Funeral Services Consultant to join our dynamic team at Energy at Work Projects.

Key Responsibilities:

  • Maintain a positive and empathetic attitude when interacting with customers.
  • Respond promptly to customer inquiries via various communication channels.
  • Acknowledge and skillfully resolve customer complaints.
  • Thoroughly understand our funeral services products to provide comprehensive answers to customer queries.
  • Keep detailed records of customer interactions, transactions, comments, and complaints.
  • Provide valuable feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction by delivering professional and top-notch customer support.

Requirements:

  • Matric: High school diploma or equivalent.
  • Clean ITC and Criminal Record: Ensure your financial and criminal records are clear.
  • Customer Service Experience: Proven experience as a customer service consultant.
  • Long Term Insurance Know-How: Minimum 2 years of experience in Long Term Insurance.
  • Call Center Proficiency: A minimum of 2 years of call center experience.
  • NQF Level 5 Wealth Management Certificate: Possess this qualification.
  • DOFA Compliance: DOFA applies to registered candidates.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.