Information Technology Support Specialist
2 days ago
We are seeking a highly skilled Information Technology Support Specialist to join our team at The South African Weather Service.
About the Role:This is an exciting opportunity for a motivated and experienced IT professional to provide technical support and maintenance services to our staff. As an Information Technology Support Specialist, you will be responsible for ensuring the smooth operation of our computer systems, networks, and applications.
Key Responsibilities:- Provide technical assistance to staff on computing issues related to hardware, software, and networking.
- Maintain user account details and ensure secure access to systems and data.
- Perform regular updates of virus protection, software, and operating systems to prevent security breaches and ensure optimal system performance.
- Troubleshoot reported problems and identify root causes to resolve issues efficiently.
- Ensure network uptime and availability by monitoring and maintaining network infrastructure.
- Maintenance of network facilities in individual machines, such as drivers and settings of personal computers and printers.
- Create and maintain email accounts for staff on O365 and provide support with email-related issues.
- Implement new projects as stated in the strategic plan of the institution and collaborate with colleagues to achieve project goals.
- Install LTE on user laptops and provide technical guidance on mobile device management.
- Provide support via phone to internal end users on a variety of computer issues related to both software and hardware.
- Install and maintain networks/LANs and ensure connectivity between workstations and servers.
- Install desktop computers and servers, and link workstations to servers of different Network Operating Systems.
- Report faulty communication lines to the service provider for repairs and troubleshoot internet connections.
- Make hardware and software upgrade recommendations to improve system performance and efficiency.
- National Diploma in Computer Science or Information Technology, Information System, or equivalent qualification.
- B-Tech or Honours degree will be an advantage.
- Knowledge of UNIX or Linux operating systems.
- Code EB or Code 08 (without endorsements) driving license.
- No international travel restrictions.
- 2 years' experience in an IT environment performing network administration and ICT roles.
R350,000 - R450,000 per annum, based on experience and qualifications.
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