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Technical Support Specialist

1 month ago

Centurion, Gauteng, South Africa BCX Full time
Job Overview

BCX is seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and maintenance of computer systems, logistical support, audio visual equipment, and ensuring client satisfaction.

Key Responsibilities
  • Implement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients.
  • Utilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.
  • Engage and liaise with all personnel, including VIP personnel.
  • Follow the escalation matrix and keep the customer informed.
  • Take ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback.
  • Assist with 1st and 2nd level EUM support, including application and device troubleshooting and support.
Requirements
  • NQF 4: Grade 12 National Diploma in Information Technology or related field.
  • 2 years' experience in IT end user support with an understanding of SLA call management on different service desks.
  • ICT jobs
Estimated Salary Range

R300,000 - R450,000 per annum (dependent on experience).

About BCX

We are a leading provider of IT solutions and services. Our team is passionate about delivering exceptional results and meeting customer expectations.